What to do if things go wrong…

Normally therapy sessions go well, and our feedback suggests that most of our clients benefit very much from it. It is a two-way process; both the counsellor and the client need to work in a committed way to bring about change.

However, we recognise that things can go wrong and we offer the following guidance on what you can do if this happens.

If the therapeutic process isn’t working for you, it may be because you don’t feel ready to confront the issues before you. You know better than anyone if this is true for you, and in this case it is best to work through one or more termination sessions to review what you have worked on and get an overview of where you would like to change things in the future. You can then return when you feel the time is right [by placing yourself back on the waiting list straight away and giving yourself time out].

If this is not the problem but things aren’t moving [you feel ‘stuck’ or feel you are going round in circles] usually you and your therapist can work this out between you. Please be as honest and open as you can, as this helps your counsellor to help you more. If there is anything you want to change about the way you are working with your therapist, or you would like him/her to do anything differently, again please be honest.

Occasionally a counsellor, however experienced and competent, may just not be the ‘right fit’ for a client. If after trying to make things work you feel this is the case, you have the option to go back on the waiting list and ask to see someone else. Unfortunately this will involve a wait because the other counsellors will probably be fully occupied with other clients, so you would need to wait until a space is free.

If you are unhappy with the service you have received you can give feedback on the form that we provide at the end of counselling. Our feedback is generally excellent, but we want to know if your experience has not met your expectations. It is best to tell your therapist and try to work things out, or at least to offer them some awareness of how you feel.

We will look at all feedback and will commit to improving our service in any way possible.